Frequently asked questions

Enamel details, beads, shells, pearls, or any other detail are not covered by this Guarantee.

The 2 year Color Guarantee does not cover jewelry breakages, wear-and-tear marks, scratches, loss, or any other accident that may have damaged the product.

Please note that the golden tone may become slightly darker with usage. We would suggest that you try cleaning the item(s) with a soft cloth and ethyl alcohol, this will bring the shine back to the jewelry. The 2 year Color Guarantee will not be activated in these cases.

We Guarantee that the coating won't wear off on its own but it may be scratched and compromised with impact. Our 2 year Color Guarantee does not cover marks from usage.

PVD Coating Hidden Parts: All our pieces are given a PVD coating to stop them from discoloring. This coating is sometimes applied after the chains have already been assembled. This is due to the manufacturing procedures and means that for some pieces it is not possible to coat specific small areas of the item.

This means that this is not a discoloration issue and is standard for the piece which you have purchased.

Shipping Fees

We offer free shipping in UK & Europe

For orders which have a delivery address within the United Kingdom, European Union & USA - No taxes or duties will be charged upon delivery.

If you’re purchasing from any other country, please note that if applicable, customs fees, added VAT, and country of destination handling fees are the receiver's responsibility and may vary by country.

A signature will not be required upon delivery of any of our shipping services.

Delivery time refers to the number of days between the collection of the package from our warehouse and the first delivery attempt. This does not account for the order preparation time, additional delivery attempts, or the date or days available at a carrier pick-up point. 

Please note that delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such. 

If your order is late and you don't have any recent update on your tracking number, we kindly ask for you contact our Customer Support Team at support@raneelondon.com  

After an order is dispatched, a confirmation email is sent automatically, from which the customer can track their order. Please make sure to check your spam folder as sometimes our emails are accidentally sent there. If you are still not able to find the email with the tracking number, we kindly as for you to contact our Customer Support Team at support@raneelondon.com

You’ll receive an order confirmation e-mail once the purchase is complete, the order number will be provided there. The order will also be available when you log in to your customer profile on our website. 

If you’re having trouble finding your order number, please contact us via support@raneelondon.com and provide your full name and email address. 

Please note that as our team is constantly making efforts to get your order dispatched as quickly as possible, we may not be able to cancel your order upon request. 

Please send an email to support@raneelondon.com requesting to cancel the order and provide us with the name of the person who made the order, the email address, and the order number. 

Please note that as our team is constantly making efforts to get your order dispatched as quickly as possible, we may not be able to update your order upon request, either on items or delivery details. 

Please send an email to support@raneelondon.com if the order was not sent out when our support assistant reads your request, he/she may be able to update it. 

Please note that as our team is constantly making efforts to get your order dispatched as quickly as possible, we’re unable to guarantee changes to the delivery address.

Once the order is shipped, we at Ranee London will be unable to change the delivery address.

You’ll receive a shipping confirmation email once your order is shipped out of our warehouse. You’ll be given a tracking link, so you’ll be able to follow the package on the courier’s platform. 

If you’re having issues when tracking your order, please reach out to support@raneelondon.com and our customer support assistant will be able to help you. 

Please see the following page which will help you to find the perfect ring size! You can find it here: ring size page link

If you are between sizes, we always recommend getting the size up.

We accept the following payment methods: 

• Credit Card 
• Debit Card 
• Apple Pay 
• PayPal 
• Klarna